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The customer service
of the Wacker Neuson Group offers numerous advantages, for example:
- Over 500 technicians in our distibution network are trained and kept upto date by our own traning personel.
- The Neuson Kramer service hotline is always available to help solve problems competently, reliably and promptly.
- Our sales partners have special tools available to ensure inexpensive and quick repairs.
- The service manuals contain all necessary information concisely arranged.
- Security 24 & Power Line warranty programmes extend standard warranty cover and backed by the factory.
- Full Service agreements can be agreed with our distributors. Inspection and regular maintenance at a fixed price. Original spare parts ensure minmise downtime and help hold a strong residual value.
- Speedy settlement of warranty claims is ensured by short decision channels. Over 90% of all claims are settled with our sales partners within a period of 6 weeks.
- A vast range of spare parts are stocked for all models, thus lowering repair costs and ensuring the long-term efficiency of the machine.
- High availability of spare parts. An extensive stock of spare parts and state of the art logistics ensure that 97% of all parts have first pick availability, for shipment throughout Europe, either overnight or within 24 hours.
- A highly motivated and well trained service team ensures that our sales partners are always well supported by the factory.
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